We ask SMC customers to leave out a cooler (or one of our SMC Porch boxes) in an accessible area like your porch or front steps so that your items stay cold and safe. Our drivers will not deliver your order without a box or cooler available; however, you can request that your items be delivered regardless of a porch box or cooler being present.
You can request that the driver leave your delivery at an apartment front desk, with a concierge or doorman, by adding a note to the driver's notes section in your account.